Customer Reviews

At Douglas Garage Door Center Inc we take pride in the quality & timeliness of our service and believe our business makes a difference at your home or your business. If our team has installed or serviced your garage doors and openers, we’d love for you to leave us a review!

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From 324 reviews
Nick
Nick
I had an issue with my residential garage door not opening. Technician came out within a day or 2 (I didn’t want emergency service). They did a temporary fix so that I could use it while they ordered replacement parts. Parts came in, they … read more
via Google
Nancy Potvin
Nancy Potvin
Very happy with my new garage door. The salesman showed me several options and helped me to decide on the best style. The installation went well and the garage door opener works better than before.
via Google
edward milikow
edward milikow
Prompt and courteous service
via Google
Samik Parekh
Samik Parekh
Good and quick service with affordable price.
via Google
Felix Kessel
Felix Kessel
I was very pleased with the service I received from Douglas Garage Door. They gave me a two hour window to arrive at my home and were even actually able to exceed it. The tech was very knowledgeable and courteous. I would recommend this … read more
via Google
Maureen Maniscalco
Maureen Maniscalco
When I called to get help they were Very pleasant and said someone would call later to set up a 2hr window for next day. Which they did and Very pleasant. The 2 men came in window slot- explained- got right to work-cleaned up and so Nice! … read more
via Google
Robert Tomlinson
Robert Tomlinson
Technician made it looks easy. Instalation was completed faster than I expected.
via Google
Crystal Williams
Crystal Williams
Gave a 4 star, because the tension cables were not adjusted correctly. Over all happy with service. Tech was prompt, responsive., 2nd team that adjusted cables were just as responsive.
via Google
Taylor Mandell-Daly
Taylor Mandell-Daly
Douglas Garage Door was great! Tony came out and helped me choose a door and it was installed within weeks. They were the only company out of about 4 that had the doors in stock and could get them installed quickly. Would definitely … read more
via Google
Dianne, H
Dianne, H
My husband Paul and I were impressed with the professionalism, knowledge, and skills of the man who was sent to us from Douglas Garage Door Center. If any other garage door issues occur, we will definitely contact you again. Thank you for … read more
AMGeezy_
AMGeezy_
Great folks to work with. Friendly and professional. Have used them for service and install. Very pleased each time.
via Google
Camp,Scott
Camp,Scott
Thanks Tim -great service-forgot gentleman's name-he had a cast on his right arm-excellent individual very good work-I would recommend you to anyone
Michael Klein
Michael Klein
Fast, friendly, competent service.
via Google
Erich Pilatti
Erich Pilatti
Great experience from the first call with Jackie to the install by Keith. Top notch company not only for their products and customer service but the speedy service.
via Google
Droney,John
Droney,John
Your repair guy was great,very polite and friendly and very professional
Martha Murray
Martha Murray
Very responsive and courteous. The technician who came out to fix the garage door was very thorough
via Google
Chris Peskett
Chris Peskett
The doors look great and were installed very professionally. My only complaint was that the original site review didn't pick up on the fact that existing trim, which had been wrapped in aluminum, had to be removed first. The wood under this… read more
via Google
Jahrstorfer,George
Jahrstorfer,George
Very skilled mechanic will use in future if necessary
Juskowiak,Edward
Juskowiak,Edward
All went well, I appreciate very much the service availability on such short notice thank you again!
Venetta Lewis
Venetta Lewis
The repairman from Douglas garage doors was professional and worked very quietly and cleaned up after themselves before leaving.It was apparent that they take pride in the service that they provide.He replaced The Spring Torsions on my … read more
via Google
Maxine Kates
Maxine Kates
I had a problem the same day as installation and a technician came right over . Very competent technicians with a friendly manner. Cleaned up the garage completely after installation
via Google
Bernard Gatzen
Bernard Gatzen
Responsive and capable with reasonable prices
via Facebook
Carol DiFronzo
Carol DiFronzo
Professional and experienced installation. Satisfied with purchase.
via Facebook
Alan Lees
Alan Lees
The installers, Keith and Ryan, were excellent. Professional and very efficient.In the office, Tony also was a pleasure to deal with.I recommend Douglas to anyone replacing their garage door openers.
via Google
Kurtis Brand
Kurtis Brand
Super fast and communicative, emergency response the same day, fair prices, nice guys who came out and got the job done. Great service!
via Google
Mike Adams
Mike Adams
Fantastic work. Professional and at a fair price. I would recommend
via Google
Resendes,Maria
Resendes,Maria
Good morning Iam very happy for your job I appreciate work amizade very easy nice job have blessed day
Linda Roper
Linda Roper
They where safe and job well done. Thank u
Response from business owner
Thanks for the kind words Linda!
via Facebook
Patrick Phalon
Patrick Phalon
Great service. Fast, friendly and professional. What more could you ask for?
via Google
Andre Dubreuil
Andre Dubreuil
There were some minor miscommunication between my initial phone call and order, but in the end the item was ordered and when it arrived I was quickly notified and an installation date was selected.The gentleman that arrived was excellent, … read more
via Google
Layth Al-Attar
Layth Al-Attar
Came in , they spotted the bad parts, and salvaged the good ones, replaced and done .
via Google
Rich Chabot
Rich Chabot
Service call employee solved my problem right away, excellent service from douglas
via Google
Marc Kitz
Marc Kitz
Very easy to work with. Showed up when they said they would. Did a great job. Everyone from person answering the phone to technician in the field were very nice!
via Google
Paul Young
Paul Young
They showed up on time and completed the replacement as promised. Friendly and knowledgeable staff
via Google
Ronald Galati
Ronald Galati
Technician was knowledgeable, friendly and attentive. He solved issues economically and creatively
via Google
Thomas Fiori
Thomas Fiori
Great company to do business with. They fixed my Mom's garage door issues quickly and at a very reasonable cost. Everyone was very professional. Thank you Samantha and the techs who did such a great job!
via Google
Eric MacWay
Eric MacWay
Called for service with the door not opening. They came next day. Offered few different solutions. Problem handled on the spot. Reasonable cost
via Google
Lanie Rodriguez
Lanie Rodriguez
They came durning regular business hours. But nickel and dime you. They sprayed the tracks and gears, charge was $10.00 you can buy a can of spray for $5.00 and will now spay every 3 months myself. Silicone spay.
via Google
Mike Tierney
Mike Tierney
Great experience. Highly recommend!
via Google
Steve Barbarito
Steve Barbarito
Prompt and courteous
via Google
Oliver,Edmond &
Oliver,Edmond &
Found the problem right away ⭐️⭐️⭐️⭐️⭐️
Muangman,Pongsa-Pyn &
Muangman,Pongsa-Pyn &
Working very well. Excellent job, Anthony. Thanks again.
Sarah Lerner
Sarah Lerner
Gave me a positive “family owned” feeling. Responsive, friendly, reasonable prices and didn’t try to up-sell anything. I was pleased with the experience.
via Google
Stewart Wilkerson
Stewart Wilkerson
The service was excellent and on time , especially important how he left my garage clean and very impressed with the outcome of the door . I will definitely recommend Douglas garage door to anyone who's looking for great service good … read more
via Google
Robert Pulito
Robert Pulito
We have used Douglas for more than 40 years and if it’s possible they just keep getting better. Easy to contact and schedule a service call. Super fast response by extremely knowledgeable and courteous service people. and this it’s coming … read more
via Google
Greg Waring
Greg Waring
Dave was on time, polite and very professional.
via Google
Small,John
Small,John
Very efficient and friendly! Thank you
Kelsey Roberts
Kelsey Roberts
My service provider was timely professional and worked quickly.
via Google
abdul hotaki
abdul hotaki
Excellent professional service. They installed 2 garage door openers with better materials than what came in the box. They installed them very fast and everything is flawless. Highly recommend to others.
via Google
Gerry Brooks
Gerry Brooks
Prompt, efficient and friendly service. What’s not to love?
via Google
Claudia Arias-Cirinna
Claudia Arias-Cirinna
They were quick to respond to my emergency and fixed my garage door perfectly.
via Google
David Barrett
David Barrett
Excellent service. All my concerns were addressed. Service guy was great. Highly recommend Douglas.
via Google
Edward Trengrove
Edward Trengrove
Douglas Garage Doors in East Hartford recently repaired my damaged garage door. Once the parts became available they promptly contacted me and came to do the repairs. The service technician was very conscientious and worked effectively. … read more
via Google
Brenda Dubay Sartori
Brenda Dubay Sartori
Did a great job
via Google
Pamela Weller
Pamela Weller
The person who installed the opener was veryNice.. I think his name was steve.....a .hard worker...explained about the unit and how the unit worked and the up keep.....I would inform my friends about your company..in case they were looking… read more
via Google
Jeff Arnold
Jeff Arnold
Punctual. Friendly. Fixed my garage door opener in no time.
via Google
Rick&Donna Beaulieu
Rick&Donna Beaulieu
We were stuck..... the existing opener was not working and we couldn’t even shut the garage door....... the office was friendly, understanding and offered several options..... later that day, the crew came out and diagnosed the problem… read more
via Google
Patti Cole
Patti Cole
The technician was friendly and professional. He was very efficient repairing our door and checking the whole system. He offered us solid advice for when it is time to replace Cory old doors but was not pushy— just informative. Could not … read more
via Google
Jannette Wade
Jannette Wade
I was pleased with the technician who fixed my father’s garage opener. The service was done quick and efficiently.
via Google
Tina Beaulieu
Tina Beaulieu
Very fast service and very reasonable, great job thank you very much!!
Response from business owner
Thanks for choosing Douglas Garage Door Center Tina!
via Facebook
Efrain Diaz
Efrain Diaz
The people at Douglas Garage Doors are professional,efficient and friendly I recommend them if you want the job done right.
Response from business owner
Thanks for the kind words Efrain!
via Facebook
Dra. Latina
Dra. Latina
The technician AJ was a fund of knowledge and explained the needed repairs clearly. He got the work done pronto! I am very satisfied with the service from this company and will certainly utilize them going forward.
via Google
Laurence Goldstein
Laurence Goldstein
Quick diagnosis and repair.
via Google
Listen 2 me
Listen 2 me
Very impressed and satisfied with their service. Dave came out both times and was kind and professional. Will definitely stick with this company.
via Google
Jeff Roblyer
Jeff Roblyer
Quick response. Excellent service.
via Google
Berkowitz,Ken
Berkowitz,Ken
Dave did a great job replacing the panel and adjusting the door.
Deborah Nichols
Deborah Nichols
Best price by far and they were able to get me scheduled right away.
via Google
Bill Strait
Bill Strait
Very professional, A pleasure to work with . Ordered and installed part quickly
via Google
Pamela Mahorn
Pamela Mahorn
Very pleased with the customer service received both on the phone and the mechanic that came to my home. He was pleasant and got the problem solved. I’m very pleased and will definitely recommend Douglas Garage to anyone looking for service… read more
via Google
Vicki Lankarge
Vicki Lankarge
Lightning quick and professional. They did a great job and communicated everything. A pleasure!
via Google
glenn carlson
glenn carlson
I would recommend them to anybody. I was able to get next day service when I couldn't get my vehicles out of my garage. I would use again.
via Google
michele abbott
michele abbott
A representative of Douglas Doors came to my house immediately to fix a broken door. He was very friendly, wore a mask, and fixed the door quickly and for a reasonable price. He also gave me tips on how and when to oil the pulleys on the … read more
via Google
Cliche,Rejean
Cliche,Rejean
It went very well the technician was very nice and I appreciate what he did Thanks
Brian McNay
Brian McNay
Very communicative, Showed up on time, did a good job what else can you ask for. Thanks guys
via Google
Reinaldo Rivera
Reinaldo Rivera
Douglas garage door is a great company. I'm very satisfied with the job they have done for me...excellent co. comfortable prices very friendly personal 👌
via Google
Roberta Codding Loura
Roberta Codding Loura
Nate & Matt were out today to fix a few things. They were extremely helpful, and very personable. Highly recommend them. Thank you!
Response from business owner
Thanks for the kind words Roberta! So happy to hear you're satisfied with out services!
via Facebook
Scott Goldstein
Scott Goldstein
Had a issue with my garage door not closing correctly. Douglas came out and resolved the issue. Very professional and timely.
via Google
Lynn Weaver
Lynn Weaver
I called and Samantha explained everything that they offer. She was extremely professional, knowledgeable and polite.The technician Matt came out to the house and explained as well what he was going to do. He was quick to fix the garage … read more
via Google
Meghan Craw
Meghan Craw
Awesome job! Came out the next day. Friendly and efficient! Very fair pricing
via Google
The Doll
The Doll
Douglass Garage Door Center is a very professional and top-notch establishment. Tony came out swiftly to help us choose our door. COVID added a bit of a delay to getting the door, but that's to be expected. Most impressive was the door was … read more
via Google
Phelps, R
Phelps, R
Start to finish the whole thing was great the door works great the service guy could not have been better thank you
Joseph LaRosa
Joseph LaRosa
Douglas did an excellent job recommending and Installing two garage doors. They were professional and very helpful during the installation. The doors are beautiful and the function perfectly.
Response from business owner
Thanks for the kind words Joseph! We love hearing how happy you are with the results!
via Facebook
Ed Sutton
Ed Sutton
I have been using Douglas garage door for a few years and referring them to my clients. They do a great job, stand behind their work and affordable price. I highly recommend them
via Google
DeFranzo,Tom
DeFranzo,Tom
You guys did a terrific job
Richard Chiarappa
Richard Chiarappa
The initial call was polite and quick. Steve came out to analyze the problem (a spring had sprung) and put my mind at ease by saying that we did not need a new door, which I thought we might. Two days later Matt the repairman arrived, … read more
via Google
Joanne Santiago
Joanne Santiago
I have used Douglas Garage for many years. They have replaced my doors and installed and repaired my openers. Always prompt and does the job!
via Google
Jaime T
Jaime T
Communicated well, was on time and solved the issue
via Google
Brett Maciog
Brett Maciog
Showed up on time, fixed my garage door very reasonably. Highly recommend!
via Google
J B
J B
They were on time, efficient and explained all the features of the garage door opener. Great job!
via Google
Barbara Routsis
Barbara Routsis
They were prompt and professional in all aspects of business from responding and following up with my inquiries to completing the necessary work. I did not feel like they were trying to “oversell” me things I didn’t need.
Response from business owner
Thanks so much for the nice words Barbara!
via Facebook
Floyd W Green III
Floyd W Green III
The company and on the ground service were awesome! Thanks Keith! You are the best!
Response from business owner
Thanks for the kind words Floyd!
via Facebook
Marc Brunetti
Marc Brunetti
Amazing service, very knowledgeable, and came out for an emergency call in the evening. I can’t say enough good things about my experience. Would definitely recommend.
via Google
Michael Barker
Michael Barker
As always, great service. Very happy with the door and opener we bought last year.. We needed a service call to help programming the cars , they were here the same day.
via Google
BTC Public
BTC Public
Prompt, efficient and friendly service.
via Google
Deb Berman
Deb Berman
I’ve always had great service from Douglas Garage Door – have been a customer for many years. Always prompt, courteous & knowledgeable.
via Google
Natasha Haims
Natasha Haims
Efficient, excellent communication! Perfection! Social distance was excellent.
via Google
Mark Jones
Mark Jones
Quick response to my repair request. Installation was very professional and efficient.
via Google
Harry Burt
Harry Burt
The spring broke on my garage door. Douglas Overhead Door responded very quickly and replaced both springs on my door at a very reasonable price.
via Google
Me
Me
Their prices were reasonable and they installed pretty quickly. I was a little concerned that a bolt came loose from one of the panels a few months later. However, they quickly came back out to fix it.
via Google
Zachs,Theodore
Zachs,Theodore
Neat, knowledgeable, efficient and courteous. Thanks

60 Years in Business
Call Today!
860-525-2737

License # HIC.0603483

Douglas Garage Door Center Inc has an A+ rating with the BBB and Angie’s List.