Customer Reviews
At Douglas Garage Door Center Inc we take pride in the quality & timeliness of our service and believe our business makes a difference at your home or your business. If our team has installed or serviced your garage doors and openers, we’d love for you to leave us a review!
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From 376 reviews
On time. At the quoted price. Nice and neat, smooth and easy. Who could ask for anything more? THANK YOU!
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Took a while to get the parts and schedule the install. Not sure they had any way to change that. Installation was good and prices were reasonable.
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Purchased 2 new doors and openers from Douglas Garage Door Center. The whole process was about as smooth as a transaction could be. From checking out the doors at the showroom, to Dominick coming out to my house to take measurements and … read more
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Our genie garage door opener was installed in 2 hours. It works great
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These are great people! I was at my brothers home while he’s staying warm in Florida when the keypad failed on the 45 year old keypad. Tim was great! I left a message Tuesday and he called Wednesday. He did his best to work me in on short … read more
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Had an issue with my garage door where it was stuck in the up position.... couldn't close it. Called up and asked to have someone come out. Asked for emergency service. Technician came out early evening to fix the issue. He fixed the … read more
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Showed up as scheduled. Technician was knowledgeable and efficient. Fixed the problem without issues. Very happy with the service and we’ll use them again.
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I have used this service for the second time to address my garage door service and the technician was very prompt, efficient, courteous, and respectful. I will call anytime there’s an issue to resolve. My recommendation is, if you’re … read more
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Excellent service. The technician was wonderful. He went above and beyond what we needed. Great service all around!
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The service provided by Douglas Garage Door Company was excellent. They were available to help us out immediately when we had an issue with our Garage Door and their charges are as well very optimal for the service that they provide. I will… read more
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Very easy process I made a phone call didn’t exactly know what I was talking about but knew what I wanted. The lady was very kind and understanding and helped me figure out what it was that I needed. They came out the next day. Very … read more
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He was at my home less than 24 hours after I called. Very happy with the response time and work done.
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We had to replace garage opener system and I spoken with Douglas garage in East hartford ct and they are supremely experienced and able to complete the work in less than 2 hours of time!! Also the work style was super impressive 👍😊
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Received a prompt quote for the replacement of garage door brackets and a replacement cable needed. Tech came the next day first call and was very knowledgeable and experienced and had everything complete within 45 minutes. I was very … read more
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Douglas Garage Door Center was a pleasure to work with. They came out and inspected the issue I was dealing with and addressed it quickly and professionally. I would HIGHLY recommend them for anyones garage door needs! And they have the … read more
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Used them twice for two different properties. Very satisfied as you can tell. Job was done by very friendly and skilled individuals. I have referred them since as well.
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I called this other garage door company that I had used in the past to come and replace one of my door openers. They quoted me a price I thought was ridiculously too high so I asked my neighbor who she uses. She gave me the number to … read more
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The person that came to service my garage door was very knowledgeable and hospitable. He was about to provide answers and explanations to any questions I had. I was very pleased with the work done to my garage. I would highly recommend … read more
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Replaced a damaged door. Great service and friendly servicemen. Showed up within an hour of my call. Highly recommend them
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This is a really pretty simple & straightforward story. We had a prev repair done (broken spring) two yrs ago by one of those garage door franchises ("Precision Garage Doors") that seem to be around everywhere. They weren't cheap, $180 … read more
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I recently needed 2 garage doors replaced and despite the considerable supply chain delay, I was very pleased with the available options and the communication about my project. Everyone I dealt with was friendly and helpful. The … read more
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Douglas was prompt in coming to measure and email over quotes with my preferred doors, a turnaround time of a couple of days from the day they measured to me placing my order. There were significant supply chain disruptions in the delivery … read more
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I had an issue with my residential garage door not opening. Technician came out within a day or 2 (I didn’t want emergency service). They did a temporary fix so that I could use it while they ordered replacement parts. Parts came in, they … read more
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Very happy with my new garage door. The salesman showed me several options and helped me to decide on the best style. The installation went well and the garage door opener works better than before.
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I was very pleased with the service I received from Douglas Garage Door. They gave me a two hour window to arrive at my home and were even actually able to exceed it. The tech was very knowledgeable and courteous. I would recommend this … read more
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When I called to get help they were Very pleasant and said someone would call later to set up a 2hr window for next day. Which they did and Very pleasant. The 2 men came in window slot- explained- got right to work-cleaned up and so Nice! … read more
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Gave a 4 star, because the tension cables were not adjusted correctly. Over all happy with service. Tech was prompt, responsive., 2nd team that adjusted cables were just as responsive.
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Douglas Garage Door was great! Tony came out and helped me choose a door and it was installed within weeks. They were the only company out of about 4 that had the doors in stock and could get them installed quickly. Would definitely … read more
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My husband Paul and I were impressed with the professionalism, knowledge, and skills of the man who was sent to us from Douglas Garage Door Center. If any other garage door issues occur, we will definitely contact you again. Thank you for … read more
Thanks Tim -great service-forgot gentleman's name-he had a cast on his right arm-excellent individual very good work-I would recommend you to anyone
Great experience from the first call with Jackie to the install by Keith. Top notch company not only for their products and customer service but the speedy service.
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Your repair guy was great,very polite and friendly and very professional
The doors look great and were installed very professionally. My only complaint was that the original site review didn't pick up on the fact that existing trim, which had been wrapped in aluminum, had to be removed first. The wood under this… read more
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Very skilled mechanic will use in future if necessary
All went well, I appreciate very much the service availability on such short notice thank you again!
The repairman from Douglas garage doors was professional and worked very quietly and cleaned up after themselves before leaving.It was apparent that they take pride in the service that they provide.He replaced The Spring Torsions on my … read more
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Responsive and capable with reasonable prices
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Professional and experienced installation. Satisfied with purchase.
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The installers, Keith and Ryan, were excellent. Professional and very efficient.In the office, Tony also was a pleasure to deal with.I recommend Douglas to anyone replacing their garage door openers.
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Good morning Iam very happy for your job I appreciate work amizade very easy nice job have blessed day
They where safe and job well done. Thank u
Response from
Thanks for the kind words Linda!
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There were some minor miscommunication between my initial phone call and order, but in the end the item was ordered and when it arrived I was quickly notified and an installation date was selected.The gentleman that arrived was excellent, … read more
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Great company to do business with. They fixed my Mom's garage door issues quickly and at a very reasonable cost. Everyone was very professional. Thank you Samantha and the techs who did such a great job!
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Found the problem right away ⭐️⭐️⭐️⭐️⭐️
Working very well. Excellent job, Anthony. Thanks again.
The service was excellent and on time , especially important how he left my garage clean and very impressed with the outcome of the door . I will definitely recommend Douglas garage door to anyone who's looking for great service good … read more
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Very efficient and friendly! Thank you
Excellent professional service. They installed 2 garage door openers with better materials than what came in the box. They installed them very fast and everything is flawless. Highly recommend to others.
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Douglas Garage Doors in East Hartford recently repaired my damaged garage door. Once the parts became available they promptly contacted me and came to do the repairs. The service technician was very conscientious and worked effectively. … read more
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The technician was friendly and professional. He was very efficient repairing our door and checking the whole system. He offered us solid advice for when it is time to replace Cory old doors but was not pushy— just informative. Could not … read more
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The people at Douglas Garage Doors are professional,efficient and friendly I recommend them if you want the job done right.
Response from
Thanks for the kind words Efrain!
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Dave did a great job replacing the panel and adjusting the door.
Very pleased with the customer service received both on the phone and the mechanic that came to my home. He was pleasant and got the problem solved. I’m very pleased and will definitely recommend Douglas Garage to anyone looking for service… read more
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A representative of Douglas Doors came to my house immediately to fix a broken door. He was very friendly, wore a mask, and fixed the door quickly and for a reasonable price. He also gave me tips on how and when to oil the pulleys on the … read more
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It went very well the technician was very nice and I appreciate what he did
Thanks
Nate & Matt were out today to fix a few things. They were extremely helpful, and very personable. Highly recommend them. Thank you!
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Thanks for the kind words Roberta! So happy to hear you're satisfied with out services!
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I called and Samantha explained everything that they offer. She was extremely professional, knowledgeable and polite.The technician Matt came out to the house and explained as well what he was going to do. He was quick to fix the garage … read more
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Douglass Garage Door Center is a very professional and top-notch establishment. Tony came out swiftly to help us choose our door. COVID added a bit of a delay to getting the door, but that's to be expected. Most impressive was the door was … read more
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Start to finish the whole
thing was great the door
works great the service
guy could not have been better thank you
Douglas did an excellent job recommending and Installing two garage doors. They were professional and very helpful during the installation. The doors are beautiful and the function perfectly.
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Thanks for the kind words Joseph! We love hearing how happy you are with the results!
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You guys did a terrific job
The initial call was polite and quick. Steve came out to analyze the problem (a spring had sprung) and put my mind at ease by saying that we did not need a new door, which I thought we might. Two days later Matt the repairman arrived, … read more
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They were prompt and professional in all aspects of business from responding and following up with my inquiries to completing the necessary work. I did not feel like they were trying to “oversell” me things I didn’t need.
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Thanks so much for the nice words Barbara!
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The company and on the ground service were awesome! Thanks Keith! You are the best!
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Thanks for the kind words Floyd!
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Neat, knowledgeable, efficient and courteous. Thanks
Steve was extremely knowledgeable and very nice. I called Douglas door for my dad who is97. He wanted local company to do his garage doors. I set up appt and met Steve at my dads. He was on time and very patient with my dad. We called him … read more
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After final getting over the lock down, Douglas Garage delivered a beautiful new garage door. Installation was expertly done, clean install! From quote to completion, great experience.
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DougllasGarage Door is the only company I would ever call with an automatic garage door problem.
They respond quickly and do what is required to fix the problem at a fair price.
Tony salesman was great and had two great gentleman come and repaired the springs on the door. Will always use Douglas Door. Thank You
just letting you know that I’m very happy with the installation of my new garage door. Everything works perfect. The installer was very professional, answered all my questions and made sure I knew how to work everything before he left, took… read more
The guys that came and installed my door did a good job.
Response from
Thanks for the feedback Joe, we love hearing from our customers!
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Good quality service at a fair price.
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Thanks for the feedback Alfred – we love hearing from satisfied customers!
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Friendly, timely, knowledgeable
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Thanks for the kind words Elaine!
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Our experience with Paul has been nothing less than excellent. We explained our need for a new shed & he suggested options based on the site on the property.
They installed new garage doors at my house. The installers were top notch; knowledgeable, efficient, neat and professional. The doors themselves are great quality and they also make the house look extra special. Keith and his office staff … read more
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Douglas Garage Door came quickly, their technician was courteous, professional and expedient. Additionally, he came to the door "masked up" and ready to get to the job done. He repaired what didn't need replacing, replaced what was beyond … read more
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The technician that came out to service our garage door was very knowledgeable and fixed our issue. He not only fixed our issue, he also checked the whole system over for any other possible issues. Great service and I would highly recommend… read more
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Called to have Tech Balance the door and give a once over to my newly self-installed Garage door opener. Tech arrived during the window stated. Was very polite and did exactly as asked. He programmed the travel limits which was a huge help… read more
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The man did a very good job no problem thank you very much
Great, your technician was terrific, and put up with all my harassment, he did a super job!
Had.a great experience with the tech. On time, surveyed the problem and explained the problem and explained how he was going to fix. Very pleased..... awesome job Douglas Door. Thank You
Anthony did a great job. He explained what was wrong and fixed it.
Thank you.
Your technician did a fine job!
Very good prompt service. We called and next day someone came and fixed our garage door.
Response from
So happy to hear you had a great experience with us Kirit!
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They were great from start to finish. Steve the sales person was quick and efficient with his quote and Very competitive with his pricing. Installer came out and finished the job quickly and efficiently – the Haas insulated garage doors … read more
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Douglas was called immediately after a garage door spring broke at home. They came the next day to repair it temporarily while they ordered the parts needed. They fit me into their busy schedule. They came back 5 days later to install the … read more
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I cannot say enough good things about this company. Truly professional from the time I walked in the office. Anthony the sales associate was outstanding. He showed me different doors and when I picked the one I liked he said he would get … read more
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It could not have gone any better. Thank you.
Very good service, in the man that came out to do the work was very polite and a very nice man I believe his name was Mike. I did call the company after he left and asked the secretary to please pass on what a good job you did
I have been using Douglas Garage Door since 2014 and they did an excellent job in installing a new garage door and garage door opener that year. Their routine maintenance keeps it running smoothly. Also, when my house generator backfired … read more
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Thank you for you prompt service. The technician was very professional. My problem is solved, thanks again!
I was very very happy with the work Chris and Danny did.These two guys are surely professional
Nathan is a rockstar. I have an older home with pipes on our garage ceiling. Nathan showed up, super friendly and courteous. Saw the pipes and has concern of the installation process around the pipes. Instead of causing concern to the … read more
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Great company. Did a really good repair job on a door that I could not afford to replace at this time. When I can replace, I will be calling Douglas Garage Door
Response from
So happy to hear this. Thank you for the feedback and kind words 🙂 Stay safe and healthy. Looking forward to doing business with you in the future.
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TimI’m am beyond happy!! The door is beautiful!! You and your company are the best!! Great communication!! Outstanding service!!! Thank you again for a great experience!
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I was unable to open my garage door, didn't know what the problem was. I called Douglas garage door and explain my problem. However answer the phone listen to my problem , he was very helpful, he told me he will get back to me. He called … read more
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Everything went off without a hitch. Mike was a pro diagnosed the problem and got right to work. Thanks 😎
I had a motor & belt replaced. Total cost was $400. Which is reasonable. From time of my call to time of installation was 2 days. Installer was quick & polite. New motor & belt work great.
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Love Douglas Garage Door Center. I call them with an issue on one of my garage doors and they immediately call to set up an appointment. As an example, one of my doors was not opening all the way each and every time. It was just … read more
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I was very pleased with the service and how it adapted to my schedule.
60 Years in Business
Call Today!
860-525-2737
License # HIC.0603483
Douglas Garage Door Center Inc has an A+ rating with the BBB and Angie’s List.
