Customer Reviews

At Douglas Garage Door Center Inc we take pride in the quality & timeliness of our service and believe our business makes a difference at your home or your business. If our team has installed or serviced your garage doors and openers, we’d love for you to leave us a review!

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From 347 reviews
Karthikeyan Anbalagan
Karthikeyan Anbalagan
We had to replace garage opener system and I spoken with Douglas garage in East hartford ct and they are supremely experienced and able to complete the work in less than 2 hours of time!! Also the work style was super impressive 👍😊
via Google
Digby Smith
Digby Smith
Wow such a pleasure to get good responsive service I highly recommend them
via Google
Neil Cahill
Neil Cahill
Received a prompt quote for the replacement of garage door brackets and a replacement cable needed. Tech came the next day first call and was very knowledgeable and experienced and had everything complete within 45 minutes. I was very … read more
via Google
Krishna Mistry
Krishna Mistry
Douglas Garage Door Center was a pleasure to work with. They came out and inspected the issue I was dealing with and addressed it quickly and professionally. I would HIGHLY recommend them for anyones garage door needs! And they have the … read more
via Google
Michael Carlton
Michael Carlton
Needed timely service when garage door broke night before putting house on market. Came right away and fixed the door!
via Google
Frank Khadijah-Hajdu
Frank Khadijah-Hajdu
Great service at reasonable prices by knowledgeable technicians!
via Google
Maureen Higgins
Maureen Higgins
Used them twice for two different properties. Very satisfied as you can tell. Job was done by very friendly and skilled individuals. I have referred them since as well.
via Google
Tony Bexley
Tony Bexley
They're very quick and always a fair price
via Google
Jodi Levine
Jodi Levine
I called this other garage door company that I had used in the past to come and replace one of my door openers. They quoted me a price I thought was ridiculously too high so I asked my neighbor who she uses. She gave me the number to … read more
via Google
Paul Duhamel
Paul Duhamel
Great job. Tech showed up on time was quick and explained everything. Doors are working great, thanks Douglas Garage Doors
via Google
Sundeep Muppidi
Sundeep Muppidi
Installed a Genie garage door opener. Prompt, Professional, Efficient and Friendly!
via Google
Dawnee Elmore
Dawnee Elmore
The person that came to service my garage door was very knowledgeable and hospitable. He was about to provide answers and explanations to any questions I had. I was very pleased with the work done to my garage. I would highly recommend … read more
via Google
Liz Teare
Liz Teare
Very responsive and knowledgeable. Able to fix my old door without trouble. Liz Teare, Realtor
via Google
John Stolte
John Stolte
Replaced a damaged door. Great service and friendly servicemen. Showed up within an hour of my call. Highly recommend them
via Google
shaboo2
shaboo2
This is a really pretty simple & straightforward story. We had a prev repair done (broken spring) two yrs ago by one of those garage door franchises ("Precision Garage Doors") that seem to be around everywhere. They weren't cheap, $180 … read more
via Google
karen riem
karen riem
I recently needed 2 garage doors replaced and despite the considerable supply chain delay, I was very pleased with the available options and the communication about my project. Everyone I dealt with was friendly and helpful. The … read more
via Google
Jessica Bancroft-Davis
Jessica Bancroft-Davis
Douglas was prompt in coming to measure and email over quotes with my preferred doors, a turnaround time of a couple of days from the day they measured to me placing my order. There were significant supply chain disruptions in the delivery … read more
via Google
Nick
Nick
I had an issue with my residential garage door not opening. Technician came out within a day or 2 (I didn’t want emergency service). They did a temporary fix so that I could use it while they ordered replacement parts. Parts came in, they … read more
via Google
Nancy Potvin
Nancy Potvin
Very happy with my new garage door. The salesman showed me several options and helped me to decide on the best style. The installation went well and the garage door opener works better than before.
via Google
Felix Kessel
Felix Kessel
I was very pleased with the service I received from Douglas Garage Door. They gave me a two hour window to arrive at my home and were even actually able to exceed it. The tech was very knowledgeable and courteous. I would recommend this … read more
via Google
Maureen Maniscalco
Maureen Maniscalco
When I called to get help they were Very pleasant and said someone would call later to set up a 2hr window for next day. Which they did and Very pleasant. The 2 men came in window slot- explained- got right to work-cleaned up and so Nice! … read more
via Google
Crystal Williams
Crystal Williams
Gave a 4 star, because the tension cables were not adjusted correctly. Over all happy with service. Tech was prompt, responsive., 2nd team that adjusted cables were just as responsive.
via Google
Taylor Mandell-Daly
Taylor Mandell-Daly
Douglas Garage Door was great! Tony came out and helped me choose a door and it was installed within weeks. They were the only company out of about 4 that had the doors in stock and could get them installed quickly. Would definitely … read more
via Google
Dianne, H
Dianne, H
My husband Paul and I were impressed with the professionalism, knowledge, and skills of the man who was sent to us from Douglas Garage Door Center. If any other garage door issues occur, we will definitely contact you again. Thank you for … read more
Camp,Scott
Camp,Scott
Thanks Tim -great service-forgot gentleman's name-he had a cast on his right arm-excellent individual very good work-I would recommend you to anyone
Erich Pilatti
Erich Pilatti
Great experience from the first call with Jackie to the install by Keith. Top notch company not only for their products and customer service but the speedy service.
via Google
Droney,John
Droney,John
Your repair guy was great,very polite and friendly and very professional
Martha Murray
Martha Murray
Very responsive and courteous. The technician who came out to fix the garage door was very thorough
via Google
Chris Peskett
Chris Peskett
The doors look great and were installed very professionally. My only complaint was that the original site review didn't pick up on the fact that existing trim, which had been wrapped in aluminum, had to be removed first. The wood under this… read more
via Google
Jahrstorfer,George
Jahrstorfer,George
Very skilled mechanic will use in future if necessary
Juskowiak,Edward
Juskowiak,Edward
All went well, I appreciate very much the service availability on such short notice thank you again!
Venetta Lewis
Venetta Lewis
The repairman from Douglas garage doors was professional and worked very quietly and cleaned up after themselves before leaving.It was apparent that they take pride in the service that they provide.He replaced The Spring Torsions on my … read more
via Google
Maxine Kates
Maxine Kates
I had a problem the same day as installation and a technician came right over . Very competent technicians with a friendly manner. Cleaned up the garage completely after installation
via Google
Bernard Gatzen
Bernard Gatzen
Responsive and capable with reasonable prices
via Facebook
Carol DiFronzo
Carol DiFronzo
Professional and experienced installation. Satisfied with purchase.
via Facebook
Alan Lees
Alan Lees
The installers, Keith and Ryan, were excellent. Professional and very efficient.In the office, Tony also was a pleasure to deal with.I recommend Douglas to anyone replacing their garage door openers.
via Google
Kurtis Brand
Kurtis Brand
Super fast and communicative, emergency response the same day, fair prices, nice guys who came out and got the job done. Great service!
via Google
Resendes,Maria
Resendes,Maria
Good morning Iam very happy for your job I appreciate work amizade very easy nice job have blessed day
Linda Roper
Linda Roper
They where safe and job well done. Thank u
Response from business owner
Thanks for the kind words Linda!
via Facebook
Andre Dubreuil
Andre Dubreuil
There were some minor miscommunication between my initial phone call and order, but in the end the item was ordered and when it arrived I was quickly notified and an installation date was selected.The gentleman that arrived was excellent, … read more
via Google
Marc Kitz
Marc Kitz
Very easy to work with. Showed up when they said they would. Did a great job. Everyone from person answering the phone to technician in the field were very nice!
via Google
Thomas Fiori
Thomas Fiori
Great company to do business with. They fixed my Mom's garage door issues quickly and at a very reasonable cost. Everyone was very professional. Thank you Samantha and the techs who did such a great job!
via Google
Oliver,Edmond &
Oliver,Edmond &
Found the problem right away ⭐️⭐️⭐️⭐️⭐️
Muangman,Pongsa-Pyn &
Muangman,Pongsa-Pyn &
Working very well. Excellent job, Anthony. Thanks again.
Stewart Wilkerson
Stewart Wilkerson
The service was excellent and on time , especially important how he left my garage clean and very impressed with the outcome of the door . I will definitely recommend Douglas garage door to anyone who's looking for great service good … read more
via Google
Small,John
Small,John
Very efficient and friendly! Thank you
abdul hotaki
abdul hotaki
Excellent professional service. They installed 2 garage door openers with better materials than what came in the box. They installed them very fast and everything is flawless. Highly recommend to others.
via Google
Edward Trengrove
Edward Trengrove
Douglas Garage Doors in East Hartford recently repaired my damaged garage door. Once the parts became available they promptly contacted me and came to do the repairs. The service technician was very conscientious and worked effectively. … read more
via Google
Patti Cole
Patti Cole
The technician was friendly and professional. He was very efficient repairing our door and checking the whole system. He offered us solid advice for when it is time to replace Cory old doors but was not pushy— just informative. Could not … read more
via Google
Tina Beaulieu
Tina Beaulieu
Very fast service and very reasonable, great job thank you very much!!
Response from business owner
Thanks for choosing Douglas Garage Door Center Tina!
via Facebook
Efrain Diaz
Efrain Diaz
The people at Douglas Garage Doors are professional,efficient and friendly I recommend them if you want the job done right.
Response from business owner
Thanks for the kind words Efrain!
via Facebook
Berkowitz,Ken
Berkowitz,Ken
Dave did a great job replacing the panel and adjusting the door.
Pamela Mahorn
Pamela Mahorn
Very pleased with the customer service received both on the phone and the mechanic that came to my home. He was pleasant and got the problem solved. I’m very pleased and will definitely recommend Douglas Garage to anyone looking for service… read more
via Google
michele abbott
michele abbott
A representative of Douglas Doors came to my house immediately to fix a broken door. He was very friendly, wore a mask, and fixed the door quickly and for a reasonable price. He also gave me tips on how and when to oil the pulleys on the … read more
via Google
Cliche,Rejean
Cliche,Rejean
It went very well the technician was very nice and I appreciate what he did Thanks
Roberta Codding Loura
Roberta Codding Loura
Nate & Matt were out today to fix a few things. They were extremely helpful, and very personable. Highly recommend them. Thank you!
Response from business owner
Thanks for the kind words Roberta! So happy to hear you're satisfied with out services!
via Facebook
Lynn Weaver
Lynn Weaver
I called and Samantha explained everything that they offer. She was extremely professional, knowledgeable and polite.The technician Matt came out to the house and explained as well what he was going to do. He was quick to fix the garage … read more
via Google
The Doll
The Doll
Douglass Garage Door Center is a very professional and top-notch establishment. Tony came out swiftly to help us choose our door. COVID added a bit of a delay to getting the door, but that's to be expected. Most impressive was the door was … read more
via Google
Phelps, R
Phelps, R
Start to finish the whole thing was great the door works great the service guy could not have been better thank you
Joseph LaRosa
Joseph LaRosa
Douglas did an excellent job recommending and Installing two garage doors. They were professional and very helpful during the installation. The doors are beautiful and the function perfectly.
Response from business owner
Thanks for the kind words Joseph! We love hearing how happy you are with the results!
via Facebook
DeFranzo,Tom
DeFranzo,Tom
You guys did a terrific job
Richard Chiarappa
Richard Chiarappa
The initial call was polite and quick. Steve came out to analyze the problem (a spring had sprung) and put my mind at ease by saying that we did not need a new door, which I thought we might. Two days later Matt the repairman arrived, … read more
via Google
Joanne Santiago
Joanne Santiago
I have used Douglas Garage for many years. They have replaced my doors and installed and repaired my openers. Always prompt and does the job!
via Google
Barbara Routsis
Barbara Routsis
They were prompt and professional in all aspects of business from responding and following up with my inquiries to completing the necessary work. I did not feel like they were trying to “oversell” me things I didn’t need.
Response from business owner
Thanks so much for the nice words Barbara!
via Facebook
Floyd W Green III
Floyd W Green III
The company and on the ground service were awesome! Thanks Keith! You are the best!
Response from business owner
Thanks for the kind words Floyd!
via Facebook
Michael Barker
Michael Barker
As always, great service. Very happy with the door and opener we bought last year.. We needed a service call to help programming the cars , they were here the same day.
via Google
Zachs,Theodore
Zachs,Theodore
Neat, knowledgeable, efficient and courteous. Thanks
Nancy McGee
Nancy McGee
Steve was extremely knowledgeable and very nice. I called Douglas door for my dad who is97. He wanted local company to do his garage doors. I set up appt and met Steve at my dads. He was on time and very patient with my dad. We called him … read more
via Google
Bob Fitzgerald
Bob Fitzgerald
Mike arrived at the early side of the stated window. He was very neat and professional and we are very pleased with our new quiet and smooth-running doors. Highly recommend Douglas.
via Google
Peter Enot
Peter Enot
After final getting over the lock down, Douglas Garage delivered a beautiful new garage door. Installation was expertly done, clean install! From quote to completion, great experience.
via Google
Bassock,Michael
Bassock,Michael
DougllasGarage Door is the only company I would ever call with an automatic garage door problem. They respond quickly and do what is required to fix the problem at a fair price.
Villano,Pete
Villano,Pete
Tony salesman was great and had two great gentleman come and repaired the springs on the door. Will always use Douglas Door. Thank You
Burke,Kathy
Burke,Kathy
just letting you know that I’m very happy with the installation of my new garage door. Everything works perfect. The installer was very professional, answered all my questions and made sure I knew how to work everything before he left, took… read more
Joe Lanteri
Joe Lanteri
The guys that came and installed my door did a good job.
Response from business owner
Thanks for the feedback Joe, we love hearing from our customers!
via Facebook
Elaine Werner
Elaine Werner
Friendly, timely, knowledgeable
Response from business owner
Thanks for the kind words Elaine!
via Facebook
Alfred Nemarich
Alfred Nemarich
Good quality service at a fair price.
Response from business owner
Thanks for the feedback Alfred – we love hearing from satisfied customers!
via Facebook
Gileau,Richard &
Gileau,Richard &
Our experience with Paul has been nothing less than excellent. We explained our need for a new shed & he suggested options based on the site on the property.
Donna Brit
Donna Brit
They installed new garage doors at my house. The installers were top notch; knowledgeable, efficient, neat and professional. The doors themselves are great quality and they also make the house look extra special. Keith and his office staff … read more
via Google
Cecil H.
Cecil H.
Douglas Garage Door came quickly, their technician was courteous, professional and expedient. Additionally, he came to the door "masked up" and ready to get to the job done. He repaired what didn't need replacing, replaced what was beyond … read more
via Google
Carla a
Carla a
The technician that came out to service our garage door was very knowledgeable and fixed our issue. He not only fixed our issue, he also checked the whole system over for any other possible issues. Great service and I would highly recommend… read more
via Google
Brendan Barry
Brendan Barry
Called to have Tech Balance the door and give a once over to my newly self-installed Garage door opener. Tech arrived during the window stated. Was very polite and did exactly as asked. He programmed the travel limits which was a huge help… read more
via Google
Gaerrette,Rayhold
Gaerrette,Rayhold
The man did a very good job no problem thank you very much
Small,Stuart&Arline
Small,Stuart&Arline
Great, your technician was terrific, and put up with all my harassment, he did a super job!
Brener,Howard
Brener,Howard
Had.a great experience with the tech. On time, surveyed the problem and explained the problem and explained how he was going to fix. Very pleased..... awesome job Douglas Door. Thank You
Healy,Henry &
Healy,Henry &
Anthony did a great job. He explained what was wrong and fixed it. Thank you.
Dyer,Rick&Kathy
Dyer,Rick&Kathy
Your technician did a fine job!
Kirit Patel
Kirit Patel
Very good prompt service. We called and next day someone came and fixed our garage door.
Response from business owner
So happy to hear you had a great experience with us Kirit!
via Facebook
Matthew Reynolds
Matthew Reynolds
They were great from start to finish. Steve the sales person was quick and efficient with his quote and Very competitive with his pricing. Installer came out and finished the job quickly and efficiently – the Haas insulated garage doors … read more
via Google
Angelo DiBernardo
Angelo DiBernardo
Douglas was called immediately after a garage door spring broke at home. They came the next day to repair it temporarily while they ordered the parts needed. They fit me into their busy schedule. They came back 5 days later to install the … read more
via Google
Tim
Tim
I cannot say enough good things about this company. Truly professional from the time I walked in the office. Anthony the sales associate was outstanding. He showed me different doors and when I picked the one I liked he said he would get … read more
via Google
Webber,John
Webber,John
It could not have gone any better. Thank you.
Lombardi,Barbara&William
Lombardi,Barbara&William
Very good service, in the man that came out to do the work was very polite and a very nice man I believe his name was Mike. I did call the company after he left and asked the secretary to please pass on what a good job you did
Diane Bennett
Diane Bennett
I have been using Douglas Garage Door since 2014 and they did an excellent job in installing a new garage door and garage door opener that year. Their routine maintenance keeps it running smoothly. Also, when my house generator backfired … read more
via Google
Williams,Pamela
Williams,Pamela
Thank you for you prompt service. The technician was very professional. My problem is solved, thanks again!
Sitek,Ed
Sitek,Ed
I was very very happy with the work Chris and Danny did.These two guys are surely professional
Kasey Guminiak
Kasey Guminiak
Nathan is a rockstar. I have an older home with pipes on our garage ceiling. Nathan showed up, super friendly and courteous. Saw the pipes and has concern of the installation process around the pipes. Instead of causing concern to the … read more
via Google
Linda Codrington
Linda Codrington
Great company. Did a really good repair job on a door that I could not afford to replace at this time. When I can replace, I will be calling Douglas Garage Door
Response from business owner
So happy to hear this. Thank you for the feedback and kind words 🙂 Stay safe and healthy. Looking forward to doing business with you in the future.
via Facebook
Clare Miller-Burti
Clare Miller-Burti
TimI’m am beyond happy!! The door is beautiful!! You and your company are the best!! Great communication!! Outstanding service!!! Thank you again for a great experience!
via Facebook
Tstar
Tstar
I was unable to open my garage door, didn't know what the problem was. I called Douglas garage door and explain my problem. However answer the phone listen to my problem , he was very helpful, he told me he will get back to me. He called … read more
via Google
Tralli,Thomas
Tralli,Thomas
Everything went off without a hitch. Mike was a pro diagnosed the problem and got right to work. Thanks 😎

60 Years in Business
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860-525-2737

License # HIC.0603483

Douglas Garage Door Center Inc has an A+ rating with the BBB and Angie’s List.